Product Description:
- Size: 8′ x 10′ (Rectangular)
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Soft & Comfortable: Made from premium polyester faux wool fibers with a 0.25-inch low pile, offering a smooth, cozy feel underfoot.
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Durable & Long-Lasting: Flat-woven construction minimizes shedding and fraying, perfect for high-traffic areas such as living rooms, bedrooms, and entryways.
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Family & Pet Friendly: Designed to handle heavy use while remaining soft and safe for children and pets.
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Machine Washable: Easy to maintain—vacuum regularly, spot clean, or machine wash for a fresh look. (For 6×9 and larger, use commercial washers.)
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Modern Abstract Design: Features a soft blue-grey pattern that blends seamlessly with both modern and classic interiors.
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Non-Slip Rubber Backing: Upgraded TPR base keeps the rug firmly in place on wood, tile, or marble floors for added safety.
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Water-Resistant Surface: Helps protect floors from spills and pet accidents, keeping your home clean and dry.
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Easy Setup: Arrives folded for shipping; minor creases will flatten naturally after a few days or with gentle weight applied.
Effective Date: October 11, 2025
Store Name: RugiNest
Website: https://www.ruginest.com
Address: 10340 Preston Ln Apt 49, Jamestown, CA 95327, United States
Email: support@ruginest.com
Hours: Monday–Saturday, 10:00 AM – 6:00 PM (CST)
Order Processing Time
At RugiNest, we strive to process and ship your order as quickly as possible.
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All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).
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Orders placed after 3:00 PM (CST) will be processed on the following business day.
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You will receive a confirmation email once your order has been processed.
If we experience a high volume of orders, processing times may be extended by an additional 1–2 business days.
We appreciate your patience and understanding.
Shipping Time & Rates
We offer reliable shipping options across the United States.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Free on all U.S. orders |
| Expedited Shipping | 2–4 business days | Fee $8 |
Please note: Delivery times are estimates and may vary depending on your location, carrier delays, or weather conditions.
Shipping Locations
We currently ship to all contiguous U.S. states.
At this time, we do not ship to:
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Alaska
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Hawaii
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Puerto Rico or other U.S. territories
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P.O. Boxes or APO/FPO addresses
Order Tracking
Once your order has shipped, you will receive an email notification containing your tracking number and a direct link to track your package.
You can also check your order status anytime through our Track Your Order page by entering your order number and email address.
Shipping Carriers
We work with reputable shipping partners such as UPS, USPS, and FedEx to ensure fast and secure delivery.
RugiNest reserves the right to choose the carrier based on service availability and delivery destination.
Lost or Damaged Packages
We take great care in packing and shipping your rugs.
If your order arrives damaged or is lost in transit:
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Please contact us at support@ruginest.com within 7 days of delivery (or expected delivery date).
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Include your order number and photos of the damaged package (if applicable).
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We will assist you in filing a claim with the shipping carrier and offer a replacement or refund if applicable.
RugiNest is not responsible for delays or losses caused by incorrect shipping addresses provided by customers.
Pre-Orders and Backorders
For items marked as pre-order or backorder, estimated delivery times will be clearly stated on the product page.
Your order will be shipped as soon as the product becomes available, and you will receive an update via email.
Contact Us
If you have any questions about your order or shipping details, please contact our customer support team: support@ruginest.com.
Effective Date: October 9, 2025
Store Name: RugiNest
Website: https://www.ruginest.com
Address: 10340 Preston Ln Apt 49, Jamestown, CA 95327, United States
Email: support@ruginest.com
Hours: Monday–Saturday, 10:00 AM – 6:00 PM (CST)
Our Promise
At RugiNest, your satisfaction is our top priority.
We stand behind the quality of our rugs and want you to feel confident with every purchase.
If you are not completely satisfied, we’re here to make it right with an easy and transparent return process.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
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Be unused, unwashed, and in its original packaging.
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Include all original tags, labels, and accessories.
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Be accompanied by a valid proof of purchase or order confirmation.
Non-Returnable Items
Please note that the following items cannot be returned:
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Customized or personalized rugs
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Clearance or final sale items
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Items damaged due to misuse or improper care
How to Initiate a Return
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Email us at support@ruginest.com with your order number and reason for return.
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Once approved, you’ll receive return instructions and the return shipping address.
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Carefully package the rug and ship it back using a trackable carrier.
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Once we receive and inspect your return, we’ll notify you of your refund status.
Return Shipping Costs
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If the return is due to our error (e.g., wrong item or damaged product), RugiNest covers the return shipping cost.
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For all other reasons (e.g., change of mind, wrong size or color), the customer is responsible for return shipping.
We recommend using a reliable, trackable shipping method, as RugiNest is not responsible for items lost during return transit.
Refund Process
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Once your return is approved and inspected, your refund will be issued to your original payment method.
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Refunds are typically processed within 5–7 business days after the returned item is received.
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Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Damaged or Defective Items
If your rug arrives damaged or defective, please contact us within 7 days of delivery at support@ruginest.com.
Include your order number and photos of the damaged item.
We will offer a replacement, store credit, or full refund depending on your preference.
Exchanges
At this time, RugiNest does not offer direct exchanges.
If you wish to exchange a product, please return the item for a refund and place a new order for the desired rug.
Cancellations
Orders can be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the standard return process.
Contact Us
If you have any questions regarding your return or refund, we’re happy to help: support@ruginest.com
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