At Rugi Nest, we strive to make your shopping experience safe, convenient, and secure. We accept a wide variety of secure payment methods to ensure you can purchase your favorite rugs with total peace of mind.

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1. Accepted Payment Methods

We currently accept the following payment options for all domestic orders within the United States:

• Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
• Digital Wallets: Apple Pay and Google Pay (available via mobile checkout).
• Express Checkout: PayPal (including PayPal Credit where applicable).

*Note: We do not accept cash on delivery (COD), personal checks, money orders, or direct bank wire transfers. All orders must be paid in full at the time of checkout.

2. Payment Currency

All transactions on Rugi Nest are processed in United States Dollars ($ - USD). If you are using an international credit card, your bank or credit card issuer may apply currency conversion rates or additional cross-border fees. Please check with your bank for details.

3. Payment Security & Encryption

Your financial security is our utmost priority. To protect your personal information and credit card details, Rugi Nest utilizes industry-standard security measures:

• SSL Encryption: Our storefront is secured with 256-bit Secure Sockets Layer (SSL) encryption technology, ensuring that all data passed between your browser and our payment gateway remains completely private and secure.
• PCI-DSS Compliance: Our platform (ShopBase) and payment processors strictly adhere to the Payment Card Industry Data Security Standard (PCI-DSS) managed by the PCI Security Standards Council. We do not store or have access to your full credit card numbers.

4. Billing Information & Identity Verification

To prevent fraudulent transactions and protect our customers, your billing address must match the address registered with your credit card issuing bank. If there is a mismatch, your transaction may be automatically declined by our fraud prevention system. In some cases, our support team may reach out to verify your details before processing your shipment.

5. Payment Issues & Declined Transactions

If your card or payment is declined at checkout, please double-check the following:

• The card number, expiration date, and CVV code are entered correctly.
• Your card has sufficient funds for the transaction.
• Your card is authorized for online domestic purchases.

If the issue persists, please contact your bank or credit card company directly, as they can provide specific details regarding the decline.

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Contact Information

If you have any questions or encounter any difficulties regarding the billing or payment process, please reach out to us:

• Store Name: Rugi Nest
• Physical Address: 765 Ellington Rd, Oxford, GA 30054-2822, United States
• Customer Support Email: support@ruginest.com
• Service Hours: Mon – Sat: 9:00 AM – 5:00 PM (EST) | Sun: Closed