Hey there! We’re thrilled you stopped by. Whether you have a question, need help with your order, or just want to say hi, we’re always happy to hear from you.

How to Reach Us

Email: support@ruginest.com
Address: 10340 Preston Ln Apt 49, Jamestown, CA 95327, United States
Hours: Monday – Saturday, 10:00 AM – 6:00 PM (CST)

Pro tip: If it’s a question about an order, including your order number helps us get back to you faster.

A Few Things You Should Know

• We aim to reply within 24 hours on business days. If it’s a weekend or holiday, we might take a little longer—but we promise we’ll get back to you!

• If your rug arrived a little crooked or there’s a hiccup with your order, don’t worry—we’ve got your back. Snap a photo and send it along with your message; it helps us sort things out quicker.

• You don’t need to be formal. Tell us what’s on your mind. We genuinely read every message.

Stay in the Loop

Follow us on social media for sneak peeks, behind-the-scenes looks, and special offers:

• Facebook: RugiNest

• Tiktok: RugiNest Home Decor