Welcome to RugiNest! We’re thrilled to have you here. These Terms of Service (“Terms”) explain how our store works and what you agree to when you use our website or purchase our products. Please take a moment to read them—we promise it’s worth it.

1. Your Agreement with Us

By using the RugiNest website or making a purchase, you agree to these Terms, our Privacy Policy, and any other policies posted on our site. If you don’t agree, that’s okay—just don’t place an order.

2. Who Can Shop

You need to be at least 18 years old (or have parental/guardian permission) to shop with us. Orders should be for personal use, unless we specifically approve a business purchase.

3. Your Account

• You might need an account to place an order.

• Don’t share your password, and keep your account information safe.

• If someone else gets into your account without your permission, we aren’t responsible for any loss.

4. Ordering & Payment

• All orders are subject to availability.

• Payments must be completed through our secure checkout.

• By placing an order, you confirm you are authorized to use the payment method.

• We may cancel orders if we suspect fraud or unauthorized use.

5. Shipping & Delivery

Please see our Shipping & Order Processing Policy for full details, including:

• Production time.

• Delivery estimates.

• Shipping costs.

• Lost or damaged packages.

• Pre-orders and backorders.

Delivery times are estimates. Weather, carrier delays, or holidays may change when your rug arrives.

6. Returns & Refunds

We want you to love your rug! If not, please check our Return & Refund Policy for instructions on how to return, exchange, or get a refund.

7. Product Accuracy

We try to make sure product images, descriptions, and prices are correct. Handmade products may vary slightly, and screen colors may differ.

8. Intellectual Property

All content on RugiNest—photos, logos, designs, text—is ours or licensed to us. Please don’t copy or use anything without our written permission.

9. What We Are Responsible For

All content on RugiNest—photos, logos, designs, text—is ours or licensed to us. We care about how you feel, but we can’t be held responsible for damages that happen indirectly or by accident. We are only responsible for the item’s purchase price.

10. The Law That Applies

All content on RugiNest—photos, logos, designs, text—is ours or licensed to us. The laws of California, USA, govern these Terms. The courts in California will handle any problems that come up.

11. Changes to These Terms

We may update these Terms occasionally. Updated versions will be posted here with a new Effective Date.

12. Contact Us

Questions? Need help? Reach out anytime:

RugiNest Customer Care
📍 10340 Preston Ln Apt 49, Jamestown, CA 95327, United States.
📧 support@ruginest.com.
🕒 Monday–Saturday, 10:00 AM – 6:00 PM (CST).