At RugiNest, every rug is crafted with care, and your satisfaction matters most to us.

If your order isn’t quite what you expected, we’re here to make things right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@ruginest.com.
Once your return request is approved, we’ll send you a return shipping label and instructions on how and where to send your package.

Please note:

Items sent back to us without first requesting a return will not be accepted.

If your country of residence is outside the United States, shipping your goods may take longer than expected.

All returns should be sent to:

Address: 10340 Preston Ln Apt 49, Jamestown, CA 95327, United States

You can always contact us for any return questions at support@ruginest.com.